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Harry Nguyen

location iconCanberra, Australia

location emailharry.nguyen17@gmail.com

location phone0468434786

About Me

I have had over 10 years of professional experience in the IT consulting industry with a fortune 500 company. I've managed various teams and been part of many successful project deliveries. I have a good balance of technical knowledge and interpersonal skills which allows me to deliver business value to clients in a variety of roles in various aspects of IT delivery and operations.

Languages

EnglishNative

SpanishConversational

VietnameseConversational

Mandarin ChineseConversational


Interests

  • Studying Languages
  • Sports (Soccer, Tennis, Chess, Table Tennis, and Badminton)
  • New technology
  • Travelling
  • Volunteering Overseas
  • Guitar

Volunteer Work

  • Work Exchange in Taiwan for 2 months. Worked in a Hostel and helped by: preparing beds, introducing guests to the hostel and organising events (such as a successful Language Exchange)
  • Completed Volunteer work in Vietnam, Costa Rica, and Colombia – Projects included teaching English to less privileged children, community development projects, assisting elderly and homeless people.
  • iTrack online mentoring program for The Smith Family.

Work Experience

Click on year in timeline below to view my role(s) during that year

2018
2019
2020
2021
2022
2023

2018: Tax System Modersation Project: short-term role in middleware team, then moved into 'Software Development Team Lead role'.

2019: Tax System Modersation Project: 'Software Development Team Lead'.

2020: Tax System Modersation Project: 'Software Development Team Lead' for first half of year. Digital Identity Program: 'Operations Support' for second half of the year.

2021: Digital Identity Program: 'Environment Manager'

2022: Digital Identity Program: 'Environment Manager'

2023: Digital Identity Program: 'Environment Manager' for first half of the year. Digital Delivery Services Program: 'Release Manager' for second half of the year.

IT Consultant / Accenture

Feb 2012 - Current

  • Digital Identity Program (Mid-2020 to Current)
    Roles: Operations Support, Environment Manager.
    • Responsible for maintaining environment availability and smooth operability of 10+ applications in 15+ testing environments for 10+ programs of work
    • Handled the triaging and troubleshooting of incidents, but also delivered a custom dashboard for improved real-time tracking and reporting of incidents
    • Involved in implementation of several operational cost saving initiatives, such as environment availability scheduling, switching multi-AZ to single-AZ, introducing S3 lifecycle policies
    • Managed and improved project resourcing and onboarding processes for 100+ person project. Also got involved with project financial forecasting and invoicing for multi-million dollar program
  • Tax System Modernisation Project (Late-2016 to Mid-2020)
    Roles: Resource Planning, Defect Manager, Integration Designer, Development Team Manager.
    • Key role in work effort estimation team for multi-million dollar project.
    • Automated and improved a slow and error-prone defect resolution process
    • Led a mix of Accenture and client developers to deliver two successful releases
  • HR System Modernisation Project (Early-2012 to Late-2015)
    Roles: Packaged Software Design, Data Conversion, ITIL Assessment, Batch Schedule Testing.
    • Created configuration management recommendation deliverable for client
    • Completed data conversion designs for large HR system
    • Assisted in software design team as well as batch scheduling testing team

Previous Jobs

  • Language Exchange Event City Manager:
    • 7/2/2016 – 9/11/2016
  • English Teacher:
    • 7/2/2016 – 9/11/2016
  • Supermarket Nightfill Staff:
    • 5/12/2009 – 13/9/2011
  • Kid's Soccer Coach:
    • 23/03/2011 – 10/07/2011
  • University Ambassador:
    • 11/7/2009 – 5/12/2009
  • Indoor Soccer Referee:
    • 12/10/2008 – 22/2/2009

    Skills

    Hard Skills

    Microsoft Suite:
    Excel, PowerPoint, Word, Visio, Teams, OneNote, Power BI, SharePoint

    Programming:
    Python, VBA, HTML, CSS

    Products:
    JIRA, ServiceNow, AWS, Confluence

    Soft Skills

  • Management: Led teams that consisted of Accenture and client personnel in various roles
  • Organised: I enjoy keeping notes of EVERYTHING in OneNote and also make spreadsheets for my personal life
  • Communication: I have worked in many different large projects and I'm comfortable presenting in meetings
  • Teamwork: I have worked in many teams of various sizes. I like to share information and be transparent as possible
  • Self-Learning: I'm a constant learner in my professional and personal life (I've self-taught myself foreign languages). Learning how to self-learn has changed my life.
  • Reliable: I hate letting people down and I always have intrinsic motivation to exceed people's expectations

    • Current Certifications

  • AWS Solutions Architect Associate:
    • 20/07/2022
  • AWS Cloud Practitioner:
    • 27/03/2020
  • Microsoft Azure Fundamentals:
    • 17/06/2020
  • ICAgile Certified Profesional:
    • 7/2/2020

    Education

    University of Canberra

    Graduated in 2011

    Bachelor of Information Technology

    GPA: 5.5

    2 Passes, 9 Credits, 8 Distinctions, 3 High Distinctions

    Dickson College

    Graduated in 2008

    Year 12 Certificate